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    Need help?

    We've Got Your Back! Find answers in our Support center or get in touch with us directly.

    Frequently Asked Questions
    • For security reasons, users cannot change their email directly in the dashboard. To update your email, send a request to [email protected] from your current registered email address. Please include your request and the new preferred email address you wish to use.
    • Yes, you can change your username. Go to Profile > Account Settings. Enter your desired username and click Save Changes . Note that the new username must be unique and not currently used by another creator.
    • Your email address is the primary proof of ownership on KLIPY. If you cannot access your email to verify your identity, we are unable to restore your account password. We recommend creating a new KLIPY account to continue using our features.
    • To become a verified partner and access the Partner Dashboard, analytics, and badges, you must meet specific criteria. Please review the requirements in our Official Partner Guide.
    • To terminate your KLIPY account, navigate to Profile > Account Settings. Select the Channel Information tab and scroll down to the "Deactivate Account" button. Clicking this will permanently remove your personal data from our system, However, content and its information uploaded to your account might still be visible on KLIPY for users who search for and share content. If you don’t want us to keep your content on KLIPY, please email us at [email protected] .
    • We offer a streamlined upload process for creators. Please visit our Creator’s Guide for a complete tutorial on file formats, tagging, and publishing your content, or start creating your own content now.
    • Our team works hard to review your content as soon as possible! Please note that processing times may vary and can take longer during periods of unusually high demand.
    • To remove content:

      1. Go to your Profile.
      2. Click the Settings icon on the specific content.
      3. Click the Delete button.

      Note: This action is permanent.
    • No. Once you delete your account on KLIPY, all account data (except the content) will be permanently removed from our servers and cannot be recovered. You will need to create a new account.
    • KLIPY is a 16+ platform. If you encounter content that violates our rating or safety standards, click the Report button located on the content’s page. For detailed policies, please reference our Community Guidelines.
    • To report copyright infringement on KLIPY:

      1. Visit our DMCA Policy page.
      2. Click the Report button to access the legal form.
      3. Submit the required details regarding the copyrighted work. Our team reviews all claims within 72 hours and will immediately remove infringing content.
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    Address: 505 Montgomery St. STE 1100, San Francisco, 94111

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